Refund Policy

Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund…

Our support team response 24-72h, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

We also reserve the right to refuse a refund in following situations:

  • you have changed your mind about an item/subscription.
  • you bought an item by mistake and the product(s) was sent/already downloaded by you.
  • product was bought by your employee or inmate from your PayPal account which he/she had legal access.
  • You can not install the downloaded product
  • The product is incompatible with your WordPress, plugins or web server settings
  • The product does not function as you want
  • The product displays a message about the need to enter a license key or activation
  • You broke your website when installing the product
  • You did not receive technical support on BestThemePlugin
  • you refused provide to our support staff access to your web-site to investigate our product you are having issue with.
  • When you buy Membership from us, you can download thousands of themes, plugins from our database, We discourage you from purchasing the Membership for testing purposes. No refunds for any reason